We have your back!
By taking over routine and support tasks, our team keeps your back free so that you can devote yourself entirely to your core business without having to worry about problems. We advise you and agree with you exactly on which services you need. You then decide for yourself how much support you would like to make use of. We can offer you flexible support models.
1st Level Support
Contact point for all enquiries
2nd Level Support
for more complex enquiries and to support 1st level support
3rd Level Support
Support for requests by developers who solve problems in the software
Depending on the problem requirement, we provide support at all levels. Requests are automatically forwarded to the right expert. In this way, we guarantee that the best possible support is always provided. .
Our support team consists only of qualified and experienced specialists from the fields of software and application development. In this way, we can ensure a high quality of support that goes far beyond the usual service support. It does not matter to our experts whether it is software developed in-house or software from customers. Our team can familiarize itself with third-party software within a short period of time. For us, your issue is only done when we have found a solution.
Good accessibility of the support team
Ensuring the function of the software
Uniform and orderly communication channels
Flexible support models, precisely tailored to your needs
Nearshore software support
We have had our own nearshore branch in Tunisia for more than 4 years and offer this service nearshore.